Branding

Customizing Atom in Microsoft Teams

Set Atom's name and avatar for tenants connected to Microsoft Teams.

If your tenant is connected to Microsoft Teams, you set Atom's name and avatar inside Atomicwork, and then repeat the personalization in Microsoft Teams so your employees see it there too.

If your tenant is connected to Slack instead, Atom's name and icon come from your Slack app manifest. See Customizing Atom in Slack.

Set Atom's name and avatar

Go to Settings > Enterprise AI > Configuration > Assistant branding.
Enter the name your employees will use to address Atom, and upload an avatar.
Click Update. Note: Updating Atom’s name here only updates it in the Atomicwork platform. To personalize Atom in Microsoft Teams for your users, you must complete the personalization in Microsoft Teams. Please read Microsoft Team’s help centre article on app customization to execute this step.

Troubleshooting app customization

Errors and issues	Possible fixes or understanding of the issue
I'm unable to customize the app.	Your app must be at version 1.1.2 or higher on the Microsoft Teams store to access app customization.
Updates aren't available to users.	Wait for 24 hours after customization for changes to propagate. Verify if changes were saved.
Updates are available only to some users.	A user may be unable to see customization changes if their app is not on the required version or if they're accessing a locally cached version of the app. - Update the app on the Microsoft Teams store to version 1.1.2 or higher - Clear the Teams desktop client cache by following these steps
App doesn't show the custom name on mobile devices.	If the app doesn't reflect the custom name on your mobile device (Android or iOS), this could be due to mobile cache. To clear the MS Teams cache on Android devices: - Go to Settings > Apps > Teams. - Click Storage & cache and then Clear cache. To clear the MS Teams cache on iOS devices: - Go to Settings > General. - Click iPhone/iPad storage or go to Apps (in iOS 18+). - Scroll to Teams in the app list and click Offload app or Clear app data.