Source: https://atomicwork.docs.pageloop.ai/product/platform-administration/branding/customizing-atom-in-microsoft-teams

# Customizing Atom in Microsoft Teams

If your tenant is connected to Microsoft Teams, you set Atom's name and avatar inside Atomicwork, and then repeat the personalization in Microsoft Teams so your employees see it there too.

If your tenant is connected to Slack instead, Atom's name and icon come from your Slack app manifest. See [Customizing Atom in Slack](/product/platform-administration/branding/customizing-atom-in-slack).

## Set Atom's name and avatar

- Go to **Settings > Enterprise AI > Configuration > Assistant branding**.

- Enter the name your employees will use to address Atom, and upload an avatar.

- Click **Update.** **Note:** Updating Atom’s name here only updates it in the Atomicwork platform. To personalize Atom in Microsoft Teams for your users, you **_must_** complete the personalization in Microsoft Teams. **[Please read Microsoft Team’s help centre article on app customization to execute this step](https://learn.microsoft.com/en-us/microsoftteams/customize-apps#create-a-default-customization-for-an-app).**

## Troubleshooting app customization

| **Errors and issues**                               | **Possible fixes or understanding of the issue**                                                                                                                                                                                                                                                                                                                                                                                                                                                    |
| --------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| I'm unable to customize the app.                    | Your app must be at **version 1.1.2 or higher** on the Microsoft Teams store to access app customization.                                                                                                                                                                                                                                                                                                                                                                                           |
| Updates aren't available to users.                  | Wait for 24 hours after customization for changes to propagate. Verify if changes were saved.                                                                                                                                                                                                                                                                                                                                                                                                       |
| Updates are available only to some users.           | A user may be unable to see customization changes if their app is not on the required version or if they're accessing a locally cached version of the app. - Update the app on the Microsoft Teams store to **version 1.1.2 or higher** - Clear the Teams desktop client cache by [following these steps](https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-administration/clear-teams-cache)                                                                                     |
| App doesn't show the custom name on mobile devices. | If the app doesn't reflect the custom name on your mobile device (Android or iOS), this could be due to mobile cache. To clear the MS Teams cache on Android devices: - Go to **Settings > Apps > Teams.** - Click **Storage & cache** and then **Clear cache.** To clear the MS Teams cache on iOS devices: - Go to **Settings > General.** - Click **iPhone/iPad storage** or go to **Apps** (in iOS 18+). - Scroll to **Teams** in the app list and click **Offload app** or **Clear app data.** |