Source: https://atomicwork.docs.pageloop.ai/product/platform-administration/desk-essentials/create-and-manage-agent-signatures

# Create and manage agent signatures

Agent signatures allow support agents to create personalized, rich-text signatures that automatically append to public replies and comments on requests and change requests. This feature helps you add a personal touch to your support interactions and maintain consistent communication.

## Create your signature

Each agent can create their own personal signature using the rich-text editor.

1. Go to **Settings > My account**.

2. Select the **Signature** menu item.

3. Compose your signature in the rich-text editor. You can use text formatting, such as bold and italic, to style your content.

4. Save your changes.

## Understand where signatures appear

Once saved, your signature automatically appears in the reply editor footer for both requests and change requests. However, it only displays under specific conditions.

- **Public replies:** Your signature is appended automatically to all public replies visible to requesters.

- **Private notes:** When you switch the editor to **Private note** mode, the signature is intentionally hidden. It will not append to internal comments.

## Troubleshoot signature issues

If your signature is not appearing in the reply editor, review the following steps to resolve the issue.

1. **Check the note type.** Signatures only appear on public replies. If your editor is set to **Private note**, the signature strip is hidden.

2. **Verify the signature exists.** Go to **Settings > My account > Signature** and confirm that your signature has been saved. Empty or whitespace-only signatures are not saved.